Refunds and Cancellations
If you are not happy with your order for any reason, please send us an email at firstname.lastname@example.org. We will give you a refund or a replacement of your choice
Provee follows a transparent, no questions asked returns policy for all full-price products bought from the online store. You can return unused products you have ordered within 15 business days of the date of receipt. Return shipping fees will have to be borne by the customer.
Refunds are processed in a maximum of 15 days.
A refund cheque will be deposited in your bank account in case of Cash on Delivery orders. The cheque will be made in favour of the "Billing Name" you used when placing the order.
For prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the account/card.
Orders can only be cancelled and fully refunded before 5:30 PM the day of your scheduled shipment. Please email us email@example.com with any questions or needed support